General terms and conditions

General Terms and Conditions Furaoh.com – April 2025

1. General These terms and conditions apply to all orders placed via Furaoh.com, owned by a sole proprietorship located at Kruidenstraat 51, the Netherlands. By placing an order, you agree to these terms and conditions.

2. Products Furaoh.com sells personalized pet portraits, printed on authentic Egyptian papyrus. Each portrait is a unique interpretation and not an exact copy of the supplied photo.

3. Ordering and Payment Payment can be made via iDEAL, PayPal, Visa, Mastercard, American Express, Maestro, UnionPay, Apple Pay and Google Pay. The order will only be processed after receipt of payment.

4. Delivery time and Shipping costs The standard production time is 6 working days, with 1 to 2 working days for shipping within the Netherlands. For urgent orders, the production time is 3 working days. If the customer chooses a preview in advance, this extends the total delivery time by a maximum of 2 working days. Shipping costs are €4.95. For orders over €59, shipping is free.

5. Return Policy Returns are not accepted, as it concerns custom work. The condition of the product is recorded before shipping. Upon receipt, the customer must check the package externally and refuse it if there is visible damage. Normal properties of papyrus, such as bending, fibers or small irregularities in the surface or print, are not grounds for complaint.

6. Preview (check moment) When the customer chooses a preview for production, this falls under the right of withdrawal. If the customer is then dissatisfied and does not want any adjustments, the payment will be credited minus any transaction costs of the payment provider.

7. Contact For questions or complaints, please contact us via info@furaoh.com. Due to the small scale of the company, telephone contact is not possible.

8. Liability and Transfer of Rights Furaoh.com is not liable for incorrectly supplied photos or for details that are unclear and therefore interpreted differently. Supplied photos are artistically edited; the result is not an exact copy but an interpretation in a different pose and style.

When placing an order, the customer declares:

  • that he/she has the right to use the supplied image;
  • that Furaoh.com is given permission to use both the original and generated images for the production of the product;
  • that all rights to both the supplied image and the generated image are transferred to Furaoh.com.

Furaoh.com will never use or show people visible in the supplied photo in any marketing material or final products. The focus is solely on the pet, in line with the GDPR.

9. Applicable law These conditions are governed by Dutch law. Disputes are preferably resolved in consultation. If this is not possible, disputes will be submitted to the competent court in the Netherlands.